Shipping & Exchanges

Shipping

DOMESTIC ORDERS (AUSTRALIA ONLY)

STANDARD PARCEL POST | $10
Takes between 3-5 working days. 


EXPRESS DOMESTIC | $14
Overnight, with WA taking up to 2 working days. 
 
INTERNATIONAL ORDERS:

STANDARD INTERNATIONAL | $25
This usually takes between 3-10 working days, however, due to some country restrictions and customs delays, some parcels may take up to 3-4 weeks depending on your country. We advise if you’re buying your bikini for a particular trip, to factor in 3-4 weeks before just to be safe! We have a flat rate of $25AUD for every International order, no matter how many items you order!

 

EXPRESS INTERNATIONAL | $30
We use DHL couriers for our International Express orders that take between 2-3 business days. Please note a signature is required on delivery so we are unable to deliver to PO Boxes. 
Please allow up to 24 hours for your order to be processed.

Returns & Exchanges

WHAT IS THE RETURN POLICY FOR SWIMWEAR?

We accept exchanges and refunds (excluding the cost of original shipping), we only ask that the following requirements are met:
The item/s must be in original condition, with all tags remaining in place, including hygiene seal
Item/s must not have been worn, washed or altered in any way
All exchanges and returns must be processed within 14 days to be eligible. Exchanges and returns after this period will not be accepted. We do not refund original shipping charges. 

IS IT FREE TO RETURN AN ITEM?

The shipping cost incurred for returning item/s to Ocho & Oak for an exchange or refund are NOT covered or reimbursed by us. If you request an exchange however, we will cover the shipping cost to send the new size out to you again.

HOW DO I ORGANISE A RETURN?

All you need to do is email vanessa@ochoandoak.com. We will then provide you with a Returns Authorisation number, and outline all the details. Please be aware that we cannot be held liable for any loss of your bikini being returned. We highly recommend you use a registered postal service to return goods, and make sure to keep a record of the tracking details.